Every item you buy is made to last.
If something doesn’t fit or isn’t right, here’s how we handle returns, refunds, and exchanges.
Return window — 14 days
You have 14 days from delivery to request a return.
Items must:
- Be unworn, unused, unwashed
- Have all original tags
- Be in the original packaging
- Include receipt or proof of purchase
How to start a return
- Email: resi@mattonehouse.it
- If approved, you will receive:
- Return shipping label
- Instructions on how and where to ship
Items sent without an approved request will not be accepted.
Refunds
- Once we receive and inspect your return:
- You will be notified if it is approved
- Refunds are issued via the original payment method
- Processing time: 10 business days
- If not visible after 15 business days, contact: resi@mattonehouse.it
Damaged or wrong items
- Check the package on delivery.
- If you notice:
- Damaged packaging
- Signs of tampering
- Wrong or defective item
Sign with reservation and note the issue (e.g., “damaged package”, “opened box”).
Contact us immediately to resolve the issue.
Exchanges (one-time only)
- You can exchange one time per item.
- Email: resi@mattonehouse.it, including:
- Order number
- Item to exchange
- New size or product desired
- Exchanges depend on stock availability.
Replacement shipping is covered by Mattone Srls
Initial return shipping is covered by the customer.
EU cooling-off period
- Orders shipped within the EU can be canceled or returned within 14 days without reason.
- Same conditions apply: item intact, tags attached, original packaging, proof of purchase included.
